Several times in the past we mentioned Strictly Wood Furniture, their excellent prices and the seemingly high quality Mission Revival reproduction items they sold. However – and I have to admit I'm definitely behind the times on this since the complaints date back four years – I found this thread on Gardenweb detailing dozens of people's very serious problems with the company. Some have waited years for furniture or refunds that never came, others took delivery of obviously broken or incomplete orders; all had one thing in common: that they were unable to get any kind of honest answer from the seemingly friendly folks who worked for Strictly Wood. SWF went so far as to give completely fabricated fedex confirmation numbers – meant to maintain the illusion that a refund check was on its way to the customer – on multiple occasions. What a scam! And, as of last year, their flagship showroom in New York City is shuttered.
The good luck is that they have closed down; the bad news is that they've only closed down under that name, and keep reappearing under others: watch out for their other fronts (they are apparently still selling, or rather promising to deliver, via constantly-changing Yahoo stores and various auction sites, too).
Ralph Jones helped them go into receivership and writes that most of the customers who never got their money back or the furniture they ordered were eventually given something; however, after contacting a half dozen people who had posted in the Gardenweb thread, only one had received any communication at the time Strictly Wood closed down. The Turkish company that made the furniture, however, was never guilty of any wrongdoing, and still makes excellent furniture and sells via other vendors – these problems were completely the fault of the American vendor, Strictly Wood. Furniture.
That does not sound like something good for a business and I know that I would not have had to have a problem like that
I can’t believe that people in a business like this would actually have the balls to create such fraud and not have a care in the world, as for their employees they properly had no idea that this was going on hence their friendly manner. I just find it really strange that the business has closed down yet they are still operating under other names surely they would not have the backing from the bank or investors?
Wow. We bought a wonderful set from them in 2000/2001: sofa, love seat, and Morris chair in solid mahogany for $3k including delivery. I was doing a search for them to add an ottoman and pillows when I came across this and other postings.
Sad to see, both in terms of this furniture no longer being available and how the business ended up.
Peter
Whoops…I forgot to add. Any suggestions for furniture makers who also do Mission revival? Thx, P
Strictly Wood Furniture never sent me the furniture I ordered and would not refund the $3,000.00 I paid them. They were beasts frauds and scum!
M Hill
Companies should not run away from responsibility
This company took me for $5,000 for three pieces of furniture. I do not happen to have $5,000 to give to rip-off artists and I was also dismayed that my dream mission couch was a scam. I don’t know how these people can sleep at night. It’s been a few years ago but when I look back I still get angry. The woman I spoke with was ever so nice full of “God Bless” in her emails. She was always pleasant until I started to call requesting my furniture or a refund. I got neither. What also was more dissapointing that I filed all sorts of paperwork with government agencies in three states, but because this companies keep changin names I was told they couldn’t help me. I hope karma has caught up with these theives.
I am so sorry to hear this. I order a craftsman dining room set about four years ago. I came as ordered but there was a flaw in the hardware. The company came back the next day and fixed it. I was so happy with the product that I wanted to recommend it today and then came across all of these issues. I think the company had good craftspeople but very poor management/owners. Such a shame as their reproductions were quite affordable.
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Thank you for your blog post.Thanks Again.
These people scammed me for $4,000 . I would love to get my hands on them and Ralph Jones never helped me.
Companies that run away from responsibility are plain cowards.